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 GIS Internet Mapping Application Frequently Asked Questions:UPDATED! October 4, 2010What happened to the old GIS Mapping Service? In June 2010, after extensive beta testing, we released a completely redesigned GIS Internet Mapping Application that is based on Adobe Flex technology. We know this change disappointed many of our users but this redesign was necessary. The technology of the old GIS Mapping service was showing its age and had become obsolete in recent years and support will be discontinued from our vendor in the near future. We believe that once you become accustomed to the new GIS Internet Mapping Application that you will find it to be a superior product to the old version. UPDATED! October 4, 2010 When I click on the "I AGREE" button, I get an empty gray screen with a red "X" in the upper left corner? What's wrong? The new GIS Internet Mapping Application requires Adobe Flash Player 10.1 or greater to run. Most internet users will usually already have a version of Adobe Flash Player installed. If you do not have it installed or have an older version, the web page is supposed to automatically prompt you to install the latest Adobe Flash Player. If you are not prompted to install the Adobe Flash Player, please install it by going to the Adobe Flash Player's website: Download and Install Adobe Flash Player UPDATED! October 4, 2010 Why does nothing seem to happen or I get a bad print out when I click PRINT in my web browser? What's wrong? If you are clicking the PRINT icon in your web browser you will not be able to print out a map properly. Please use the PRINT function built into the GIS Internet Mapping Application's toolbar to print out a map. UPDATED! October 4, 2010 How often do you update the data on the website? The GIS data is a live feed. You are viewing the exact same data that we are using in the GIS Department. Please keep in mind that certain data layers may not change for an extended period of time! UPDATED! October 4, 2010 Which internet browsers are supported? Currently, only Internet Explorer 6.0+ and Firefox 3.5+ are fully supported by BCGIS. Previous versions of Internet Explorer and Firefox are not supported. If you are using an unsupported web browser, please be aware that our ability to assist you will be severely limited. UPDATED! October 4, 2010 Why does the GIS Internet Mapping Application take so long to load? Berkeley County's GIS Internet Mapping Application is graphic intensive. Please be patient while the GIS Internet Mapping Application loads. UPDATED! October 4, 2010 Certain GIS layers appear, then when I zoom in or out they will disappear. What is going on? There are a lot of GIS layers that can become visible or not visible depending on the scale of the map. An example of this process is the Parcel layer. It will only be available/visible to turn on only when you are zoomed in fairly close and as you zoom out it will turn off automatically. This has been purposefully set up to optimize bandwidth the viewing of the most popular GIS layers at a given scale. UPDATED! October 4, 2010 When I search by a TMS number I get a message that says "Features Selected: 0" even though I know the TMS number is correct? This is usually a problem if you are using dashes in your search. Try searching without any dashes. For example instead of using "234-00-00-001" try "2340000001" instead. Do you have aerial photography and what is the pixel resolution? Yes, we have aerial color/infrared photography available from 2006, 2004, 1999 and 1995. The pixel resolutions for the 2006 color photography is 1.64 feet. The 2004 color photography have pixel resolutions of 1 foot for rural and 6 inch for urban areas. We also have infrared photography that was flown by SCDNR in 2006 and 1999 with pixels of approximately 3 feet. Finally, we have black and white photography that was flown in 1995 with a pixel resolution of 2 feet. All sets of photography can be seen with our Internet Mapping Services at their full resolution. Can you tell me about a specific soil code (what does it mean, is it good, etc.)? Some soil code information is available by clicking the soil code hyperlink using the GIS Mapping Service. Beyond the information provided the GIS Department cannot answer your questions about soil information. You should contact the Soil & Conservation District Office if you have further questions. Why do I get the message "YOUR SCREEN RESOULTION IS NOT SUPPORTED. YOU CANNOT CONTINUE"? Most likely you are using a very low screen resolution. Very low screen resolutions are incompatible and cannot display the GIS Mapping Service correctly. Please see your System Administrator for further assistance. Are searches case sensitive? No they are not. You can use lower case letters, upper case letters or a combination without any problems. When I view the 1999 aerial photography the colors look incorrect? The 1999 photography is infrared based. The photography will appear as primarily a shade of red. How do I get a better quality or larger map? The best thing to do is to contact Berkeley Contact GIS Department. The GIS Department's information can be located HERE! I found a problem or have a question concerning the property lines and/or data, does your Department handle that? All parcel layer (property lines) changes must be verified and approved by our Real Property Services (Assessor) Office. Please contact them if you believe there are any discrepancies in the data. I found a problem with the street lines, who do I contact? If you find a problem with the street lines you will need to contact our Address Information Department to verify and correct the problem. I found a problem with the zoning layer, who do I contact? If you find a problem with the zoning layer you will need to contact the appropriate office depending on the location of the problem within Berkeley County. If it is a problem with Berkeley County's zoning layer (usually outside of city and town limits) then you will need to contact Berkeley County's Planning and Zoning Department. If the zoning problem is within city or town limits then you will need contact the appropriate municipality concerning the problem. Back to top |
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